Chaplais Ltd will endeavour to process and despatch your order within 24 hours. Should a product not be available and if it is likely to be unavailable for longer than a week Chaplais Ltd will refund the value of that product and despatch the remainder of the order. Chaplais Ltd use a third party courier to deliver items. The delivery times are typically from 8:30am to 5:30pm Monday to Friday. Should a Saturday delivery be required please contact Chaplais Ltd and place your order over the phone as Saturday deliveries carry a surcharge. There are no Sunday or Bank Holiday deliveries.