Our Terms & Conditions

We reserve the right, at our discretion, to change, modify, add or remove portions of these Terms of Use at any time.


This site includes links to other Internet sites solely as a convenience to users. Chaplais Ltd. does not endorse or make any warranties with regard to any such linked sites or the information, material, products or services contained on other linked sites or accessible through other linked sites. Access and use of linked sites is solely at the user's own risk.


Ordering Information
Please use our Shopping basket and Checkout to purchase products On-line. All prices are included VAT. Our minimum purchase is £10 plus postage and packaging. Once an order is placed at the checkout payment can be accepted using all major credit and debit cards. Maison Chaplais dispatch all orders using Royal Mail or courier network. We aim to deliver your order within four days. We always keep you informed of any delays to your order that we are aware of. That is why we need your e-mail address. Our standard postage and packaging charges are £6.95. We can only deliver to Mainland Britain. For orders over £60 we ship free of charges.


Delivery Schedule & Refunds
Chaplais Ltd will endeavour to process and despatch your order within 24 hours. Should a product not be available and if it is likely to be unavailable for longer than a week Chaplais Ltd will refund the value of that product and despatch the remainder of the order.
Chaplais Ltd use a third party courier to deliver items. The delivery times are typically from 8:30am to 5:30pm Monday to Friday. Should a Saturday delivery be required please contact Chaplais Ltd and place your order over the phone as Saturday deliveries carry a surcharge. There are no Sunday or Bank Holiday deliveries. Should any product arrive damaged or unsuitable for use then please contact us on shop [at] maisonchaplais [dot] com within 2 days of delivery for a complete refund. In some cases we will ask for the product to be returned and we will organise its collection at a time to suit. Do not dispose of any such product unless directed to do so by Customer Services or you may not be able to be refunded.


Order Cancellation
All orders submitted via our website can be cancelled up until the point of disptach from our premisis. Once an order has been dispatched, however, please refer to our 'Delivery Schedule & Refunds' policy guidelines as stated above.


Privacy Policy
Chaplais Ltd and its authorised data processors shall hold personal information about you in accordance with the Data Protection Act 1998. Chaplais Ltd may from time to time may wish to send you information about itself and/or its products. . If you do not wish to receive such information tick the opt-out box provided later in this site. Chaplais Ltd will not use or divulge your information to any third party or other reputable company.


Applicable Law
These terms are governed by and will be interpreted in accordance with English law.

Please contact us using the following:

Maison Chaplais
52 Andover Road Cheltenham Gloucestershire GL50 2TL United Kingdom
Tel: 01242 570222
Email: shop [at] maisonchaplais [dot] com

Our registered office is: 

OX18 2DQ