Refunds & Returns
Should any product arrive damaged or unsuitable for use then please contact us on shop [at] maisonchaplais [dot] com within 2 days of delivery for a complete refund. In some cases we will ask for the product to be returned and we will organise its collection at a time to suit. Do not dispose of any such product unless directed to do so by Customer Services or you may not be able to be refunded.
All orders submitted via our website can be cancelled up until the point of disptach from our premisis. Once an order has been dispatched, however, please refer to our 'Delivery Schedule & Refunds' policy on our Terms & Conditions page.